SHIPPING & RETURNS

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SHIPPING & RETURNS

SHIPPING & RETURNS

FOR USA CUSTOMERS:

PAYMENTS
CAA accepts payment by VISA, Mastercard, Discover, American Express and Paypal Express. Shortly after an order is placed, you will receive a confirmation email detailing specifics of the order. Orders that are out of stock will be placed on backorder and shipped when available. Credit cards are charged when order is placed.

 

SHIPPING POLICY
A fixed rate of $13.95 for shipping will be added to your total during checkout within the 48 connecting states ($24.95 for Alaska, Hawaii, Guam and Puerto Rico). Free shipping on all orders over $150 (Excludes: Alaska, Hawaii, Guam and Puerto Rico). Free shipping on all orders over $500 that are shipping to Alaska, Hawaii, Guam and Puerto Rico.

In stock items will typically ship within 1-3 business days (M-F). All packages for continental U.S. addresses are shipped via Ground, and transit times will vary depending on location (Alaska & Hawaii will ship USPS). Please allow up to 72 hours for us to process your order.

CAA USA does NOT ship internationally and all orders must have both billing and shipping addresses located within the 50 United States or District of Columbia. While we proudly support the Members of the US Military and believe that it is a great privilege to service their needs, we must fully comply with all United States export control laws and regulations. If you would like to place a government order for any CAA product(s) to be exported to an APO/FPO please contact one of our Customer Service Representatives to discuss your options.

MAGAZINE SHIPMENTS
CAA USA does not ship firearm parts, accessories or magazines outside of the contiguous United States of America. Orders of firearms parts, accessories or magazines placed outside the United States will be cancelled and refunded immediately.  

Any orders placed for magazines that are not legal in your state will immediately be refunded and restocked and may be subject to a 5% restocking fee.

*LE/Military: Duty use items are exempt from restrictions with proper verification. Please call us to make arrangements to verify LE/Military credentials.

California: No magazines over 10 rounds will be shipped to customers with billing and or shipping addresses in CA except to law enforcement or customers with high capacity magazine permit. Due to passage of Law CA AB48 we are no longer selling any magazine repair kits as of 12/07/2013.

Chicago and other counties within IL: No magazines over 10 rounds will be shipped to customers with shipping addresses in CHI.

Colorado: No magazines over 15 rounds will be shipped to customers with shipping addresses in CO.

Connecticut: No magazines over 10 rounds will be shipped to customers with shipping addresses in CT. As of 10/1/13 in order to comply with CT Senate Bill No. 1160 magazines holding 10 rounds or less can only be purchased if buyer provides a copy of driver’s license and ONE of the following: state handgun carry permit, long gun certificate, or ammunition certificate.

District of Columbia: No magazines over 10 rounds capacity will be shipped to customers with shipping addresses in DC.

Hawaii: No handgun magazines over 10 rounds will be shipped to customers shipping addresses in HI. Rifle magazines are ok.

Maryland: No magazines over 10 rounds will be shipped to customers with shipping addresses in MD.

Massachusetts: No magazines over 10 rounds will be shipped to customers with shipping addresses in MA.

New Jersey: No magazines over 15 rounds will be shipped to customers with shipping addresses in NJ.

New York: No magazines over 10 rounds will be shipped to customers with shipping addresses in NY.

The above description lists state restrictions currently known to CAA USA. CAA USA does not guarantee its completeness. It is the responsibility of the buyer to research and obey all applicable local, state, and federal laws in regard to the possession, use, and sale of any magazine purchased from CAA USA.

ITAR DISCLAIMER
PLEASE NOTE: Due to their potential strategic value, export of certain CAA USA products, related technical data, and services may be subject to U.S. or other export licensing requirements. The United States and other governments control the export of certain sophisticated technologies, as part of an international effort to combat the proliferation of munitions, weapons of mass destruction and related technologies. These controls take the form of export regulations and license requirements. Whether a product requires an export license can depend on the product itself, the end-user and/or the end-use. CAA USA, its employees and its agents are subject to U.S. export control laws that prohibit or restrict (i) transactions with certain parties, and (ii) the type and level of technologies and services that may be exported. These laws include, without limitation, the U.S. Arms Export Control Act, the U.S. Export Administration Act, and the U.S. International Economic Emergency Powers Act, and regulations issued pursuant to these statutes, including the U.S. International Traffic in Arms Regulations (ITAR) and the U.S. Export Administration Regulations (EAR). As part of the express consideration provided for receipt of CAA’s goods, technical data and/or services, you, our customer, acknowledge that the export, re-export or other transfer, directly or indirectly, of the goods, technical data and/or services provided by CAA USA in violation of U.S. law is prohibited. Customers acquiring goods, technical data and/or services from CAA USA shall be responsible for obtaining any necessary U.S. or other government authorization required to ensure compliance with applicable export laws.

Access to the official ITAR can be found here: http://www.pmddtc.state.gov/regulations_laws/itar.html

For further information regarding the applicable laws, regulations, and policies please consult with your export control administrator or contact:

 

U.S. Department of State

Directorate of Defense Trade Controls Compliance & Registration Division

2401 E Street NW, SA-1, Room H1200

Washington, DC 20522-0112

Tel.: (202) 663-1282

Website: www.pmddtc.state.gov/response_team/index.html

Email: DDTCResponseTeam@state.gov

 

U.S. Department of Commerce

www.bis.doc.gov

 

U.S. Department of the Treasury

www.treasury.gov

 

International orders are handled by CAA in Israel. Please email your order(s) to info@caagearup.com or is visit www.caagearup.com

 

WHAT ARE THE TAX RATES?

Because CAA USA has nexus with a number of U.S. states, we are required to collect sales tax on all applicable orders. Since CAA USA is sometimes required to collect city, county and other taxes, the tax rate we charge may be higher than just your sales tax.

The tax total will added to your order during checkout

WARRANTY
We offer a 2 year warranty on defective or broken CAA products with proof of purchase. Please contact us directly at +1 (754) 205-9385 x8116 or infousa@caagearup.com.

 

RETURNS & EXCHANGE
If for any reason you are not completely satisfied with your product(s) please call us at +1 (754) 205-9385 x8116. Proof of purchase will be required for any return or exchange. Before returning any items, please contact our customer service for a Return Authorization number (RA).  We will not be able to process your return without the RA number. All packages received without an RA# will be refused. Products have to be shipped back in the same condition they were received. We DO NOT accept damaged/used products. All returns are subject to a 20% restocking fee.

Your satisfaction is of the upmost importance, if you purchased the product directly from us we will gladly replace, exchange, or refund.

If you purchased the product from one of our dealers or distributors, we will only replace manufacturer’s defective your product–for a refund you must contact the point of purchase. CAA is not responsible for shipping charges.

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