At CAA Gear Up, every message, review, and conversation with our customers fuels our passion to keep improving. When new ownership took over in late April, we made one promise, to listen, communicate, and serve with the dedication and respect our customers deserve.
Since then, your feedback has shown us that we’re on the right path.
Your Words Inspire Us
“Great communication, fast shipping, had just what I needed, will definitely order from them again.”
Eric Hernandez
“Updating my review due to new ownership, new owners communicate fantastically and worked with me about my issue with the order that happened prior to the switch.”
Elijah Gray
“Rose stepped up and sent me a replacement, great customer service.”
Sid Nguyen
“I reached out on a Saturday and was seriously impressed, under new leadership customer service has clearly leveled up.”
Donte’ Dantzler
“Customer service is making things right, talk to Joe and he will get you squared away, he called after hours to follow up, no companies do that, big 5 stars from me.”
Winfred Phillips
“This new company is a thousand times better than the old one, the products are the same great ones as before but this time they don’t have a middleman to ruin the experience.”
Joshua Brittain
and many more!
These reviews aren’t just kind words, they’re proof that our renewed focus on service, communication, and accountability is working. Each one reminds us that behind every order is a real person counting on us to deliver, and that’s a responsibility we take to heart.
A New Era of Customer Commitment
Since the ownership change, we’ve rebuilt our customer support systems from the ground up, improving order tracking, training our team for faster resolutions, and expanding our communication channels to make sure you get real answers from real people.
We’re not perfect yet, but we’re committed to earning your trust one interaction at a time.
Just the Beginning
The incredible feedback from our customers is a reflection of how far we’ve come, but also a reminder of how far we still want to go. Your words push us to set new standards for quality, service, and innovation across everything we do.
To everyone who’s taken the time to share their experience, offer feedback, or give us another chance, thank you. You’ve helped shape the new CAA Gear Up, and this is just the start of what’s to come.
Together, we’re building a stronger, more responsive, and more trusted brand, one customer at a time.
The CAA Gear Up Team
